TIPS

WHEN THINGS HEAT UP...

 

           Give yourself time. Take a breathis this the time or place to talk about troubling issues?

 

           Check your anger level. Am I too angry to have a productive conversation?
Is the other person too angry to talk?

 

           Clarify the real issue. Why am I upset? What do I need? What does the other person need?

 

           Listen. Often when you listen first, the other person will listen to you. Say back what you heard, giving the other person a chance to clarify.

 

           Say what you need (and explain how you feel) without blaming and judging the other person.

HOURS

CONTACT US

MAILNG ADDRESS

PARTIALLY GRANT FUNDED BY

Monday - Friday

9:00 AM - 5:00 PM

Saturday & Sunday by appointment

Phillips House

28 Duke  Street

Prince Frederick, MD  20678

calvertmediation@gmail.com      Tel: 443.295.7456

CMCC

P.O. Box 1842

Prince Frederick, MD  20678

 

The Maryland Mediation and Conflict Resolution Office (MACRO).

 

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